Several years ago, the owner of a kitchen and bath studio in Southern California found herself overwhelmed by Post-it notes, missed follow-up appointments and disorganized …

Recent experiences have left me wondering whether customer service in this country has lost its identity. It often seems as if customers are being ignored, …

Daniel James Brown’s book Boys in the Boat and the movie of the same title tell the story of the University of Washington’s eight-man crew …

Early in my career, I needed help. Whether I recognized it or not is up for debate. As a young, unpolished, inexperienced business owner, I …

Imagine a typical exchange between a salesperson and a prospect in a showroom or retail establishment. The salesperson asks, ‘Can I help you?’ The prospect’s …

Two significant events in the past 17 years have defined and shaped how kitchen and bath dealers market their products and services. One was the …