Dan Luck's Articles
Client Relationship Management Mastery
Several years ago, the owner of a kitchen and bath studio in Southern California…
Has Customer Service Lost Its Identity?
Recent experiences have left me wondering whether customer service in this country has lost…
Tips for Improving Team Productivity
Daniel James Brown’s book Boys in the Boat and the movie of the same…
Unleashing the Power of Coaching
Early in my career, I needed help. Whether I recognized it or not is…
Back to Basics – The Power of Role-Play
Imagine a typical exchange between a salesperson and a prospect in a showroom or…
The One-Stop Showroom Updated
Two significant events in the past 17 years have defined and shaped how kitchen…
Top 10 Reasons Why Businesses Fail
According to the U.S. Bureau of Labor Statistics, approximately 20% of new businesses fail…
The Importance of a Sharpened Saw
My grandfather was a lumberjack in northern Wisconsin during the turn of the last…
Developing a Sales Forecasting System
“Out with the old and in with the new.” It is a tired, overused…
Weathering The Next Economic Storm
We’ve experienced a robust growth period since exiting the Great Recession of 2008. However,…