Designer fosters customer-centric culture
Many design firms profess to put the client first, but Amy Hart, owner of Charlottesville, VA firm Dovetail Design & Cabinetry, stands a head above the rest. Hart, who began her career in 1991 as a Facilities Design Intern with Eastern Michigan University’s Interior Design program, has constructed her business model around the idea of saying ‘yes’ to her clients where other firms might say ‘no.’
Hart is always willing to take a good hard look at design ‘guidelines’ – in terms of space planning, textures, technology and color palettes – that might be overdone or outdated, which allows her to start every design with fresh eyes and foster a true creative partnership with her clients. She is also dedicated to investing in software to make her team as efficient as possible and stay up to date on client touchpoints. Her background in interior design, along with a collaborative team of professionals, enables her to offer full-service design packages, including cabinetry, interior architecture, décor, furnishings and electrical plans. With two showrooms in Charlottesville and Staunton, VA, Dovetail Design & Cabinetry is a ‘one-stop shop’ for clients.
Hart is also an active voice within the design community locally and nationally, with memberships in the American Society of Interior Designers, the Blue Ridge Home Builders Association and the Blue Ridge Women’s Council of Realtors. She also holds a position on the Wellborn Cabinet Design Council.
